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FAQ

What is your website about?

CarRentals.cc is a comparison website that allows you to find the vehicles that you prefer without spending a lot of money. There are several models you can choose from, and we coordinate with the biggest car rental services all over the world.

How much savings can I look forward to?

There are a lot of factors that can affect the overall costs of your rental. These include but not limited to location, length of use, type of model, driving experience, and other add-on services. However, based on our studies and our customer expereince, you may be able to enjoy as much as 30 to 40 percent just by learning how to compare costs.

What kinds of vehicles can I pick?

There are a lot of vehicles you can pick. There are sedans, sports cars, and even limos. Our website is designed to make it easier for you to find the right type of car. You simply have to fill out the form or filter your options.

What are the terms and conditions in rental?

The terms and conditions for rental have to depend on the company that’s going to provide you with the rental car. We suggest you read them first before you go on wiht the rental process. To make it more convenient for you, all our models link to the rental car service. We also have our 24/7 customer support to help you out. You can call us or send us an e-mail if you have some queries.

Can I request for a free quote?

Of course, you can. You just need to fill out our form. That’s it. You will then receive feedback from us. Nevertheless, we’d like to remind you that this is just an estimate. The actual cost may be slightly differnt from the result of the quote. This is because other factors such as add-on services can affect your total bill.

Can I book for service through your website?

Yes, you can. Booking online is the best way to go. It’s very convenient and definitely fast. Again, though, please read the service’s terms and conditions before you go on with your booking.

How do I pay?

Right now we only accept credit cards such as Diners Club, Visa, MasterCard, and Disocver. You may also send us your personal checks. You will know your transaction has gone through once you are able to receive a voucher in your submitted e-mail address.

What’s the use of the voucher?

The voucher is a very important document. It is proof you have paid for your car rental. We highly recommend you print the copy, so you can easily present it to your driver or company right away.

What will I do if I lose the voucher?

You can always go back to your e-mail and search for the voucher link. It’s essential you have the voucher with you. Otherwise, you may not be able to rent the vehicle, or you will be slapped wiht a much higher fee.

How much insurance should I pay?

That depends on a number of factors. Again, you can call our customer support or contact the rental service provider directly. Don’t forget to have your insurance before you start driving the vehicle. It’s better to be safe than sorry.

Can I change my booking details?

Yes, you can. Once you register, you will be provided with an ID. You then have to use the ID to access your login account. You can then change your booking details from there. You may also want to read our policies with regards to booking changes. Take note, too, that booking changes may be subject to modifications with regards to your fees.

How do I cancel my booking?

In general, you can use the same login account to cancel your reservation. Keep in mind, however, that certain terms and conditions may apply. For example, cancellations may not be allowed if the reservation has been done 2 to 5 days ago. You may also not cancel your reservation if you have paid only a portion of your total amount. There may also be cancellation fees. If you need more information, please contact our customer support, as well as read our cancellation policies.

Can I request for airport pickup?

Yes, you can. In fact, you can find our rental car companies right at the airport. A lot of our clients like it since it saves them the hassle from commuting. They’re able to relax, stretch their bodies, and prepare properly before arriving at their preferred destination.

Can I drive the vehicle?

Yes, you can. However, you need to have a valid international driver’s license before you can do that. You should also be very familiar with local driving rules. Usually, many of our clients opt to have a driver. They pay more; but they love the comfort, security, and relaxation.

Can I pay partial for the booking?

It’s possible to pay a partial amount for your reservation. However, you need to settle your amount the moment you arrive before you can take advantage of the car rental services.

Can I just pay upon my arrival?

Yes, you can. However, that doesn’t guarantee the vehicle you want is going to be available. It is always best to book your vehicle even before you arrive. This way, you can be assured the car you like is what you’re going to have.

Is the voucher enough to get the vehicle?

It’s just one of the requirements. You also need to present a valid ID (preferably your passport), international driver’s license, and other pertinent papers that will prove your identity, suhc as utility or credit card bills. Don’t forget to bring the credit card you used for booking. Physically present it to the rental car desk upon your arrival.

Where can I bring my vehicle?

Keep in mind that sometimes you cannot cross certain borders or territories. Please read our rental terms and conditions for more information. 

I’d like my teenager to drive. Is it allowed?

You may be able to let your teenager drive the vehicle. However, since you have to obtain an insurance policy, there may be a minimum and maximum age limit. You may also expect to spend more on your travel insurance if it’s your teenager who’s going to drive the car.

I am differently abled. Can I still drive the car?

Some of our clients are differently abled, and they’re able to drive vehicles conveniently anywhere. However, you may be asked to pay a lot for your insurance policy. Some rental car companies may not be open to such an arrangement. What we can suggest is to hire your own driver, which we can easily provide.

Can I ask for a booster for my baby?

Perhaps you have certain add-ons for your rented vehicle, such as boosters for your baby. These items may be reflected in your voucher. But because you don’t pay for them prior to pick-up, there’s no 100% guarantee you’ll be able to get it. We recommend you give the car rental company a call a few days before you arrive. This way, they can set aside the add-on for you.

What is your fuel policy?

This depends on the rental agent. There are some that have full pickup, empty return. This means you have to consume all of the fuel, or you may have to pay certain penalties. There are also others that want you to return their vhehicles with tanks full. You may be repsonsible for paying for fuel charges. You can use our website to know the latest fuel rates. You may also ask assistance from our customer support.

What are the different types of insurance I should know about?

There’s collision damage waiver, personal accident insurance, and glass/tire policy. 

What is collision damage waiver?

CDW is a type of insurance policy that puts a limit to your liability just in case you meet a vehicular collision accident. Your liability will be equal only to the excess amount of the damage. Nevertheless, there are a couple of exlcusions to this waiver, such as undercarriage, as well as glass and tire damage. To be sure, don’t forget to read the terms and conditions, which are published before you finally confirm your booking.

What is liability insurance?

Even if your’e the most careful driver, it’s still possible you will meet an accident and damage properties or even hurt people when driving. The liability insurance policy makes sure you don’t end up spending a lot of money in the end. There’s a maximum liability insurance, however,and you need to shoulder the excess. Nevertheless, you always have the option to cover the excess even before you arrive and start driving the vehicle.

What is vehicle theft waiver?

VTW, or vehicle theft waiver, limits your liability, in case of theft, to any excess amount. To know how much is the insurance policy, read the reservation terms and conditions.

Is there a possibility I’ll still end up paying for the entire vehicle?

Yes, there is. If, upon investigation,it’s found out you have left the car keys on the engine, whether accidentally or deliberately, you will be held liable for the vehicle. Such omission can be viewed as negligence at your end.

What’s the condition of your vehicle?

We guarantee that all the vehicles we recommend are properly maintained. We are happy to be partners with companies that put huge emphasis on client safety, comfort, and security.

Do you offer assistance in case of breakdown?

Yes, we do. You can also choose such option once you book for your vehicle beore you arrival. Our breakdown assistance is good for 24 hours, so you don’t have to worry about getting some help when you experience car trouble. Moreover, as mentioned, the vehicles are properly maintained. The chances of car breakdown therefore become less.

How much tax should I pay?

In general, the amount that is reflected in your voucher is already tax inclusive. However, if you want some extras, such as boosters and additional driver, you have to pay for them with value-added tax. We suggest you bring extra amount once you arrive at the rental desk.

Why do I need an international driver’s license?

We do encourage you to bring your local driver’s license. We therefore recommend you bring along your international driver’s license, which can be issued even before you arrive. It’s a world-recognized document, which is essential since there’s a hgue chance your driver’s license isn’t written in a language easily understood by government agencies and law enforcement.

Nevertheless, make sure that both your local and international driver’s licenses are valid. Simply put, they are not expired.